See how Walmart made shopping easier for Deaf and Hard of Hearing customers.
Walmart now offers direct customer support in American Sign Language (ASL) through Direct Video Calling (DVC), making shopping easier and more accessible for Deaf and Hard of Hearing customers.
How it works in two steps
Step 1: Deaf callers reach Walmart customer service at 800-925-6278
Step 2: Connect directly with trained ASL customer service representatives
How It Started: The Shared Vision
This partnership began with a simple but powerful idea: direct communication changes everything. Walmart saw how DVC could make shopping and customer service easier for Deaf and Hard of Hearing customers. The goal was clear: bring that experience to Walmart and raise the standard for accessible service.
Today, this partnership is helping show what accessible customer service looks like when organizations commit to clear, respectful, and direct connection.
Today, this partnership is helping show what accessible customer service looks like when organizations commit to clear, respectful, and direct connection.
The Value of Direct Access
What Your Organization Wants
- Deaf and Hard of Hearing customers to experience faster, smoother service
- Keep control over your own brand and service standards
- Solve problems on the first contact, reducing call backs
- Save time and simplify solutions
How Direct Video Calling Does It
Lets your Deaf and Hard of Hearing customers communicate directly in ASL with trained ASL customer service representatives, making service easier, faster, and fully accessible
What CSD Access Gives
- Direct communication with trained ASL reps
- Accessible solutions built for real customer service
- Removes third-party interpreters from the conversation
- Supports accessibility and ADA service goals
Walmart is shaping what accessible customer service looks like today.
Ready to do the same?
Connect with CSD Access today!
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