CSD Access is challenging the status quo of what accessible communication truly looks like. This week, our team is attending Customer Contact Week (CCW) in Las Vegas, one of the leading customer service and customer experience conferences in the world, to showcase how businesses can create more accessible, inclusive, and equitable communication experiences for Deaf and Hard of Hearing consumers.
Recently, PR Newswire featured CSD Access and our innovative Direct Video Calling (DVC) solution, highlighting how organizations can remove communication barriers and improve customer service accessibility.
"Today, most Deaf people require a three-way relay call to reach customer service," said Greg Pollock, Division President of CSD Access. "DVC removes this unnecessary barrier not only providing ideal communication but a superior customer service experience of shared language and culture with indisputable business results."
Direct communication matters. Accessible customer service should not require a third party when a direct connection is possible. Through solutions like Direct Video Calling, companies and organizations can support the Deaf and Hard of Hearing customers by creating a more inclusive customer experience while improving customer satisfaction and business outcomes.
To read the full PR Newswire article, click here.
CSD Access proudly partners with organizations including Walmart, Cox Communications, Google, Comcast, ABLE Today, and many others to deliver accessible communication solutions. Whether you're looking to improve customer service accessibility, remove communication barriers, or create a more inclusive experience for your customers, our team can help.
Partner with CSD Access and let us help you build a customer experience where communication is direct, accessible, and barrier-free.
